Request deletion of data we hold
For website data, support messages, attachments, or other information held by TSG, email us with the product or service, the data you want removed, and enough detail to locate it. You can request all applicable data or only specific records, without reinstalling a game.
Include your device or platform and, if relevant, a player identifier or the approximate dates you contacted us. For website data, include the website address and approximate visit dates. Do not send passwords, PINs, payment details, or a full Save Code.
This opens an email draft. Review and send it to submit your request. If no email app opens, send a message to info@thorsensystems.com with the subject “Data deletion request.”
Delete Reel Rich progress in this browser
This removes Reel Rich's saved progress and browser backup copies for this website. Your bank, gear, Fish Book, trophies, voyages, and saved settings will be erased. Close every other Reel Rich tab on this site first so an open game cannot save the progress again.
This option applies to the browser version on this site. App saves, platform cloud saves, other devices, exported Save Codes, and data held by TSG require the options elsewhere on this page.
If you played on both website addresses, repeat deletion on thorsensystems.com and www.thorsensystems.com. Browser storage is separate for each address.
To remove saved data from other or restored tabs, use your browser's controls to clear all stored site data for each address. Delete any Save Codes you exported wherever you kept them.
Reel Rich app and cloud saves
Reel Rich does not require a TSG account. On supported devices, progress may also be held by Apple iCloud or Google Play Games. Use your device's app-data controls and the applicable platform's cloud or game-data controls to remove those copies. Deleting the app alone may leave cloud saves or device backups that can restore progress.
If you need help, use the email request above and tell us whether you play on iPhone, iPad, Android, Windows, or a web platform. We can help identify the available deletion controls and handle any associated data under our control.
Delete an Empire Acres account or data
Empire Acres has a separate deletion service. Verify account ownership there to delete an account, its data, or both.
Open Empire Acres account and data deletion
Account deletion removes the Enterprise, Founder saves, balances, progression, recovery credentials, and public profiles. Review the details on that page before submitting.
What happens to a request
We review your email and may ask for the minimum information needed to identify the records and verify ownership. We will explain any data we cannot identify or that is managed by a platform provider, and respond when the request has been completed.
Some records may need to be retained for legal, security, fraud-prevention, or legitimate business-record purposes. See the applicable Privacy Policy; we will explain any relevant retention when responding to your request. Empire Acres data is covered by its own Privacy Policy.